Consulting services, Techconnect support, Find the version and build numbers – Rockwell Automation FactoryTalk Historian SE 3.0 H2H Interface User Guide User Manual
Page 156: View computer platform information
Technical Support and Resources
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If you are not located in North America and want to contact Rockwell Automation Support,
use the Worldwide Locator for worldwide
contact information.
Consulting Services
If you are not located in North America and want to contact Rockwell Automation Support,
use the Worldwide Locator for worldwide
contact information.
TechConnect Support
With TechConnect Support, your site has unlimited, real-time access to Rockwell
Automation's global network of Customer Support Centers and technical resources.
TechConnect service levels are provided at the TechConnect site
When you contact Rockwell Technical Support, please provide:
Product name, version, and/or build numbers.
Computer platform (CPU type, operating system, and version number).
Exact wording of any messages that appeared on your screen.
The message log(s) at that time.
Descriptions of:
o What happened and what you were doing when the problem occurred.
o How you tried to solve the problem.
Find the Version and Build Numbers
To find version and build numbers for each Historian Server subsystem (which vary
depending on installed upgrades, updates or patches), use either of the following methods:
To check the numbers with System Management Tools (SMT):
1. Go to Start > All Programs > Rockwell Software > FactoryTalk Historian SE
> System Management Tools. The <STM> dialog box appears.
1. Under Collectives and Servers, select the name of the server you want to check.
2. Under System Management Tools, select Operation > PI Version.
The Version in Memory and Version on Disk columns display information on
versions of all the server subsystems.
View Computer Platform Information
To view platform specifications, right-click My Computer and select Properties. For more
detailed information, choose Start > Run, and type msinfo32.exe.