Kontron CG1200 Carrier Grade Server - Manual (Page 94)

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Kontron CG1200 Carrier Grade Server Installation and Maintenance Guide 88
7 Troubleshooting
NOTE: This chapter has not been edited or reviewed for this draft. The information here is subject to
change.
This chapter helps you identify and solve problems that might occur while you are using the Kontron
CG1200 Carrier Grade Server.
For any issue, first ensure you are using the latest firmware and files. Firmware upgrades include updates
for BIOS and the baseboard management controller (BMC). Go to
http://us.kontron.com/products/systems+and+platforms/communication+rackmount+servers/
+carrier+grade+servers/iCG1200+carrier+grade+server.html
, click on downloads, BIOS for information about
the latest updates. In addition to the server firmware and files, also update any drivers used for
components you have installed in your system, such as video drivers, network drivers, and SAS drivers.
If you are unable to resolve your server problems on your own, see Appendix D: Getting Help” for
assistance.
7.1 Resetting the System
Before going through in-depth troubleshooting, first attempt to reset your system using one of the
methods below.
To do this: Press:
Soft boot reset to clear the system memory and reload the operating
system <Ctrl+Alt+Del>
Clear system memory, restart POST, and reload the operating system Reset button
Cold boot reset. Turn the system power off and then on. This clears
system memory, restarts POST, reloads the operating system, and
halts power to all peripherals Power on/off
7.2 Problems Following Initial System Installation
Problems that occur at initial system startup are usually caused by an incorrect installation or
configuration. Hardware failure is a less frequent cause. If the problem you are experiencing is with a
specific software application, see
“Problems with Newly Installed Application Software” .
7.2.1 First Steps Checklist
•
Are all jumper settings on the server board correct?
•
Are all jumper and switch settings on add-in boards and peripheral devices correct?
•
To check these settings, refer to the manufacturer's documentation that comes with them. If
applicable, ensure that there are no conflicts-for example, two add-in boards sharing the same
interrupt.
•
Are all peripheral devices installed correctly?
•
Are the hard disk drives (up to 4) properly formatted or configured?
•
Are all device drivers properly installed?