5 contact kbc technical assistance – KBC Networks WESII User Manual
Page 139
WESII User Manual
Manual-WESII-Rev1403
Copyright © KBC Networks 2014
Page 138 of 140
www.kbcnetworks.com
12.5 Contact KBC Technical Assistance
Below is the contact information for KBC:
Technical Support Availability
This manual is comprehensive to the extent that it will answer many of your technical
questions. Our toll free technical assistance is available should you require additional
assistance. KBC offers technical support over the phone or by way of e-mail to all KBC
integrators, dealers and end users of the WES products. Our technical support hotline is
available during regular US west coast business hours, Monday through Friday on all
non-major holiday business days. KBC will follow up on all electronic inquiries before the
end of the following business day.
NORTH AMERICA (TOLL-FREE)
888-366-4276: Monday – Friday 10am-8pm Eastern (7am-5pm Pacific)
: 24hr availability, response time varies
HAWAII & ALASKA / GUAM, PR & OTHER US TERRITORIES
949-297-4930: Monday – Friday 7am-5pm Pacific Time
: 24hr availability, response time varies
Note: the toll free 888# does not work from Alaska
CENTRAL / SOUTH AMERICA
: 24hr availability, response time varies
ASIA
: 24hr availability, response time varies
SOUTH PACIFIC / PACIFIC ISLANDS
: 24hr availability, response time varies
EUROPE
+44(0)1622 618787: Monday – Friday 9am-5pm UK time
: 24hr availability, response time varies
AFRICA & MIDDLE EAST
: 24hr availability, response time varies
Technical Support is offered in English; however, KBC Networks has worldwide
representatives who can provide technical support in many local languages.
Note:
technical assistance is available after having read through this manual.
Comprehension of terms and topics will assist in trouble-shoot procedures.