Fluke Biomedical RF303 User Manual
Page 3
Unpacking and Inspection
Follow standard receiving practices upon receipt of the instrument. Check the shipping carton for
damage. If damage is found, stop unpacking the instrument. Notify the carrier and ask for an agent to
be present while the instrument is unpacked. There are no special unpacking instructions, but be care-
ful not to damage the instrument when unpacking it. Inspect the instrument for physical damage such
as bent or broken parts, dents, or scratches.
Technical Support
For application support or answers to technical questions, either email
techser-
or call 1-800- 648-7952 or 1-425-446-6945.
Claims
Our routine method of shipment is via common carrier, FOB origin. Upon delivery, if physical dam-
age is found, retain all packing materials in their original condition and contact the carrier immedi-
ately to file a claim. If the instrument is delivered in good physical condition but does not operate
within specifications, or if there are any other problems not caused by shipping damage, please con-
tact Fluke Biomedical or your local sales representative.
Standard Terms and Conditions
Refunds and Credits
Please note that only serialized products and their accessory items (i.e., products and items
bearing a distinct serial number tag) are eligible for partial refund and/or credit. Nonserialized
parts and accessory items (e.g., cables, carrying cases, auxiliary modules, etc.) are not eligible
for return or refund. Only products returned within 90 days from the date of original purchase are
eligible for refund/credit. In order to receive a partial refund/credit of a product purchase price on a se-
rialized product, the product must not have been damaged by the customer or by the carrier chosen by
the customer to return the goods, and the product must be returned complete (meaning with all manu-
als, cables, accessories, etc.) and in “as new” and resalable condition. Products not returned within 90
days of purchase, or products which are not in “as new” and resalable condition, are not eligible for
credit return and will be returned to the customer. The Return Procedure (see below) must be fol-
lowed to assure prompt refund/credit.
Restocking Charges
Products returned within 30 days of original purchase are subject to a minimum restocking fee of 15
%. Products returned in excess of 30 days after purchase, but prior to 90 days, are subject to a mini-
mum restocking fee of 20 %. Additional charges for damage and/or missing parts and accessories will
be applied to all returns.
Return Procedure
All items being returned (including all warranty-claim shipments) must be sent freight-prepaid to our
factory location. When you return an instrument to Fluke Biomedical, we recommend using United
Parcel Service, Federal Express, or Air Parcel Post. We also recommend that you insure your ship-
ment for its actual replacement cost. Fluke Biomedical will not be responsible for lost shipments or
instruments that are received in damaged condition due to improper packaging or handling.
Use the original carton and packaging material for shipment. If they are not available, we recommend
the following guide for repackaging:
Use a double-walled carton of sufficient strength for the weight being shipped.
Use heavy paper or cardboard to protect all instrument surfaces. Use nonabrasive material
around all projecting parts.
Use at least four inches of tightly packed, industry-approved, shock-absorbent ma-
terial around the instrument.