Grass Valley K2 Solo 3G Client Service Manual v.9.0 - Manual (Page 42)

2. When a message prompts you to confirm, click Yes .
All messages are removed from the StatusPane and logging database.
Exporting log files
This topic describes how to export log files from the K2 Solo 3G system. The log files include the
following:
• All application and media database messages
• Version information
• Configuration file, from Configuration Manger
The exported files are combined in a ZIP file. The ZIP file can be sent to Grass Valley product
support where they can analyze the logs to determine the operational status of your system.
NOTE: ExportLog does not export StatusPane messages. To capture StatusPane messages, you
can copy StatusPane messages to the clip board.
1. Log in as Administrator.
2. Do one of the following to open the Export Log dialog box.
• In AppCenter click System | Export Log .
• From the Windows desktop, click Start | All Programs | Grass Valley| Export logs .
• From the Windows desktop, click Start | Run , type c:\profile\exportlog in the Run
dialog box, then click OK .
The Export Log dialog box opens.
3. Browse to C:\Logs to save the log file.
4. Name the log file.
5. Click Export . A progress bar appears.
6. When the export process is complete, and message confirms success. Click OK and close the
Export Log dialog box to continue.
42 K2 Solo 3G Service Manual 06 November 2012
System Messages