Grass Valley K2 Solo 3G Client Service Manual v.9.0 - Manual (Page 85)

Network, transfer, and streaming problems
Remember to disable the write filter before making changes and enable the write filter after making
changes.
Corrective Actions Possible Causes Problem
Check networking as follows:
- Check basic Windows
networking. Use Windows
Explorer to test a basic copy
operation to the machine to
which you are trying to connect.
If basic networking fails, use
standard Windows procedures
to troubleshoot and correct your
network.
- If the Windows network is
working properly, in AppCenter
select
System | Configuration |
Remote and verify that the name
of the machine to which you are
trying to connect is spelled
correctly and has no extra spaces
or characters.
There is a problem with
Windows networking or there is
a mis-spelling with the host
name as entered in Configuration
Manager. When importing or exporting
(sending) between K2 Solo 3G
systems a “…failed to
connect…” message appears
and the operation fails.
Verify that the K2 Solo 3G
system to which you are trying
to connect is operational and that
the network is configured
correctly. Verify that the name
of the K2 Solo 3G system is
entered correctly in the
Configuration Manager Hosts
page. Refer to networking topics
in "K2 System Guide". The K2 Solo 3G system to
which you are trying to connect
is not operating or the network
is mis-configured.
In AppCenter select System |
Configuration | Remote | Add and
enter the name of the machine
to which you are trying to
connect. Make sure it is spelled
correctly and has no extra spaces
or characters. Also check the
hosts file. Refer to networking
topics in "K2 System Guide".
The device is not entered as a
host. A networked device does not
appear in the “Import” and
“Send to” dialog boxes, even
though it is present on the
Windows network.
Verify FTP server. If a SAN K2 client, the client’s
K2 Media Server with role of
FTP server is not operational.
Rename files with proper
extensions. File names do not have proper
extensions. Files do not appear in” Send
To” or “Export” dialogs.
06 November 2012 K2 Solo 3G Service Manual 85
Troubleshooting problems