SMA CLUSTER CONTROLLER - Manual (Page 111)

Sunny Portal
Problem Cause and corrective measure
The registration of the Cluster Con-
troller in Sunny Portal failed. Sunny Portal cannot currently be accessed due to mainte-
nance.
Corrective measures:
• Call up www.SunnyPortal.com and check for any
messages regarding maintenance.
The Cluster Controller is already registered in another Sun-
ny Portal system, for example, if you have replaced the
Cluster Controller.
Corrective measures:
• Adjust the system identifier for Sunny Portal in the
Cluster Controller (see Section 11.6, page 63).
The registration of another device in
Sunny Portal failed. There may be a firmware problem in the affected device.
Corrective measures:
• Contact the Service (see Section 21, page 116).
The connection test to Sunny Portal
has failed. The data transmission is incorrectly configured.
Corrective measures:
• If the Cluster Controller is not yet registered in
Sunny Portal, register the Cluster Controller in
Sunny Portal (see Section 11.1, page 60).
• Test the connection to Sunny Portal (see
Section 11.5, page 62).
• Check the settings for Sunny Portal (see Section 11,
page 60).
An error has occurred in the LAN.
Corrective measures:
• Check whether the network settings of the individual
network components are correct. Adapt the network
settings if required.
• Check whether the network components are
defective or damaged. Replace defective or
damaged network components.
18 Troubleshooting SMA Solar Technology AG / SMA America, LLC
User Manual 111 ClusterController-BA-en-14