SMA CLUSTER CONTROLLER - Manual (Page 116)

21 Contact
If you have technical problems with our products, please contact the SMA Service Line. We need
the following information in order to provide you with the necessary assistance:
• Cluster Controller:
– Serial number
– Firmware version
• Inverter:
– Type
– Serial number
– Firmware version
• When using a retrofitted Speedwire/Webconnect interface:
– Serial number and firmware version of the Speedwire/Webconnect interface
You can read off the required information from the Cluster Controller user interface (see the
Cluster Controller user manual). Or you can find the serial number on the type label of the
respective product (see the respective product manual). You can also find the serial number and the
firmware version of the Cluster Controller in the display view Cluster Controller.
United
States/ Esta-
dos Unidos SMA America, LLC
Rocklin, CA Toll free for USA, Canada and Puerto Rico / Llamada gra-
tuita en EE. UU., Canadá y Puerto Rico:
+1 877-MY-SMATech (+1 877-697-6283)
International / Internacional: +1 916 625-0870
Canada/
Canadá SMA Canada, Inc.
Toronto Toll free for Canada / gratuit pour le Canada:
+1 877-MY-SMATech (+1 877-697-6283)
Australia SMA Australia Pty Ltd.
Sydney
Toll free for Australia:
1800 SMA AUS
(1800 762 287)
International: +61 2 9491 4200 Belgien
Belgique
België
Luxemburg
Luxembourg
Nederland SMA Benelux BVBA/SPRL
Mechelen
+32 15 286 730
Argentina
Brasil
Chile
Perú SMA South America SPA
Santiago
+562 2820 2101 Česko
Magyarország
Polska
România
Slovensko SMA Central & Eastern
Europe s.r.o.
Praha
+420 235 010 417
21 Contact SMA Solar Technology AG / SMA America, LLC
User Manual ClusterController-BA-en-14 116