PLANET VIP-6040PT - Manual (Page 123)

Gigabit Color LCD HD PoE IP Phone (4-Line)
VIP-6040PT
- 123 -
10 Appendix
10.1 Frequently Asked Questions List
Q1: Why is the phone LCD screen blank?
A1:
1. Ensure your phone is properly plugged into a functional AC outlet.
2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off.
3. If the phone is plugged into a power strip, try plugging it directly into a wall
outlet instead.
4. If your phone is powered from PoE, ensure you use a PoE compliant switch or
hub, or contact your system administrator for more information.
5. Check that the power LED is on to ensure the phone is powered on.
Q2: Why does the phone display "Network Unavailable"?
A2: Ensure that the Ethernet cable is plugged into the Internet port on the phone
and the Ethernet cable is not loose. Ensure that the switch or hub in your network is
operational. Contact your system administrator for more information.
Q3: Why can’t I get a dial tone?
A3: Check for any loose connections and that the phone has been installed properly.
For the Installation instructions, refer to our quick installation guide. Check whether
dial tone is present in one of the audio modes. Switch to the Handset, Headset (if
present) or Hands-Free Speakerphone to check whether dial tone is present in one
of the audio modes. If the dial tone exists in another audio mode, connect a different
handset or headset to isolate the problem.
Q4: Where to set the tone?
A4 : You can set the tone on web interface:
Click SettingÆTones
Define the dial tone, ringing, busy tone…
For the tones, you can check with your system administrator.