MOTU UltraLite-mk5 USB-C Audio/MIDI Interface - Manual (Page 54)

A P P E N D I X A : T R O U B L E S H O O T I N G
54
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with your MOTU device,
you may contact our technical support
department in one of the following ways:
■
Tech support hotline: (617) 576-3066 (Monday
through Friday, 9 a.m. to 5 p.m. EST)
■
Online support: www.motu.com/support
Please provide the following information to help
us solve your problem as quickly as possible:
■
The serial number of your MOTU device. This
is printed on a label placed on the bottom of the
unit. It is also displayed in the display menu and at
the bottom of the Device tab in the CueMix 5 app
(item #10 on page 33). You must be able to supply
this number to receive technical support.
■
A brief explanation of the problem, including
the exact sequence of actions which cause it, and
the contents of any error messages which appear
on the screen.
■
The pages in the manual that refer to the
features or operation of your MOTU Device or
Performer Lite with which you are having trouble.
■
The version of your computer’s operating
system.
We’re not able to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
If you have features or ideas you would like to see
implemented, we’d like to hear from you. Please
use our online suggestion box at www.motu.com/
suggestions.