Virtualization engine diagnostics, Service request numbers (srns), Service and diagnostic codes – Sun Microsystems 6900 User Manual

Page 128: Retrieving service information, Cli interface

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Sun StorEdge 3900 and 6900 Series 2.0 Troubleshooting Guide • March 2003

Sun Proprietary/Confidential: Internal Use Only

Virtualization Engine Diagnostics

The virtualization engine monitors the following components:

Virtualization engine router

Sun StorEdge T3+ array

Cabling between the router and the storage

Service Request Numbers (SRNs)

SRNs are used to inform the user of storage subsystem activities.

Service and Diagnostic Codes

The virtualization engine’s service and diagnostic codes inform the user of
subsystem activities. The codes are presented as a light-emitting diode (LED)
readout. See Appendix

A

for the table of codes and related appropriate actions to

take. In some cases, you might not be able to receive SRNs because of
communication errors. If this occurs, you must read the virtualization engine LEDs
to determine the problem.

Retrieving Service Information

You can retrieve service information from one of two sources:

CLI Interface

Error Log Analysis Commands

Both of these sources are described in the following sections.

CLI Interface

The Serial Loop Intraconnect (SLIC) daemon, which runs on the Storage Service
Processor, communicates with the virtualization engine. The SLIC daemon
periodically polls the virtualization engine for all subsystem errors and topology
changes. It then passes this information, in the form of a SRN, to the

Error Log

file.

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