Manage supplies, Hp print cartridges, Non-hp print cartridges – HP Color LaserJet CM4730 Multifunction Printer series User Manual
Page 223: Print cartridge authentication, Hp fraud hotline, Print cartridge storage, Hp fraud hotline print cartridge storage
Manage supplies
Use genuine HP print cartridges for the best printing results.
HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
●
Percentage of supplies remaining
●
Estimated number of pages remaining
●
Number of pages printed
NOTE
for cartridge ordering information.
Non-HP print cartridges
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or
remanufactured. Because they are not genuine HP products, HP cannot influence their design or control
their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered
under the MFP warranty.
If the non-HP print cartridge was sold to you as a genuine HP product, see
Print cartridge authentication
The HP Color LaserJet CM4730 MFP series automatically authenticates the print cartridges when the
cartridges are inserted into the MFP. During authentication, the MFP will let you know if a cartridge is a
genuine HP print cartridge.
If the MFP control panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, call the HP fraud hotline.
To override a non-HP print cartridge error message, touch
OK
.
HP fraud hotline
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) when you install an HP print
cartridge and the MFP message says the cartridge is non-HP. HP will help determine if the product is
genuine and take steps to resolve the problem.
The following issues are signs that your print cartridge might not be a genuine HP print cartridge:
●
A high number of problems occur with the print cartridge.
●
The cartridge does not look like it usually does (for example, the packaging differs from HP
packaging).
Print cartridge storage
Do not remove the print cartridge from its package until you are ready to use it.
CAUTION
To prevent damage to the print cartridge, do not expose it to light for more than a
few minutes.
ENWW
Manage supplies 207