Transparencies or glossy paper will not feed, Envelopes jam or will not feed in the mfp – HP Color LaserJet CM4730 Multifunction Printer series User Manual
Page 274
Media does not feed from tray 2, 3, or 4
Cause
Solution
The media size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.
Transparencies or glossy paper will not feed
Transparencies or glossy paper will not feed
Cause
Solution
The correct media type is not specified in the software or printer
driver.
Verify that the correct media type is selected in the software or
printer driver.
The input tray is overfilled.
Remove excess media from the input tray. Do not load more
than 200 sheets of glossy paper or glossy film, or more than
100 transparencies in tray 2, 3, or 4. Do not exceed the
maximum stack height for tray 1.
Media in another input tray is the same size as the
transparencies, and the MFP is defaulting to the other tray.
Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the MFP control panel to configure the tray to the
media type loaded.
The tray containing the transparencies or glossy paper is not
configured correctly for type.
Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the MFP control panel to configure the tray to the
media type loaded.
Transparencies or glossy paper might not meet supported
media specifications.
Use only media that meets the HP media specifications for this
MFP.
Envelopes jam or will not feed in the MFP
Envelopes jam or will not feed in the MFP
Cause
Solution
Envelopes are loaded in an unsupported tray. Only tray 1 can
feed envelopes.
Load envelopes into tray 1.
Envelopes are curled or damaged.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.
Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect.
Verify that the envelope is loaded correctly.
This MFP does not support the envelopes being used.
Refer to the HP LaserJet Printer Family Print Media Guide.
Tray 1 is configured for a size other than envelopes.
Configure tray 1 size for envelopes.
258 Chapter 16 Problem solving
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