HP Color LaserJet CM4730 Multifunction Printer series - Manual (Page 238)

Solving general problems
If the MFP is not responding properly, complete the steps in the following checklist, in order. If the MFP
does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the
problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure the MFP Ready light is on. If no lights are on, complete these steps:
a. Check the power-cable connections.
b. Check that the power switch is on.
c. Check the power source by plugging the MFP directly into the wall or into a different outlet.
d. If none of these measures restores power, contact HP Customer Care.
2. Check the cabling.
a. Check the cable connection between the MFP and the computer or network port. Make sure
that the connection is secure.
b. Make sure that the cable itself is not faulty by using a different cable, if possible.
c. Check the network connection. See Solve network connectivity problems .
3. Ensure that the print media that you are using meets specifications.
4. Print a configuration page (see Information pages . If the MFP is connected to a network, an
HP Jetdirect page also prints.)
a. If the pages do not print, check that at least one tray contains print media.
b. If the page jams in the MFP, see Jams .
5. If the configuration page prints, check the following items.
a. If the page prints correctly, then the MFP hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
b. If the page does not print correctly, the problem is with the MFP hardware. Contact
HP Customer Care.
6. Select one of the following options:
Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double click
HP Color LaserJet CM4730 MFP.
-or-
Mac OS X: Open Print Center, (or Printer Setup Utility for Mac OS X v. 10.3), and double-click
the line for the HP Color LaserJet CM4730 MFP.
7. Verify that you have installed the HP Color LaserJet CM4730 MFP series printer driver. Check the
program to make sure that you are using an HP Color LaserJet CM4730 MFP series printer driver.
222 Chapter 16 Problem solving ENWW