Solve network connectivity problems, Solve network printing problems, Verify communication over the network – HP Color LaserJet CM4730 Multifunction Printer series User Manual
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Solve network connectivity problems
If the MFP is having problems communicating with the network, use the information in this section to
resolve the problem.
Solve network printing problems
NOTE
HP recommends that you use the MFP CD to install and set up the MFP on a network.
●
Make sure that the network cable is securely seated into the MFP's RJ45 connector.
●
Make sure that the Link LED on the formatter is lit. See
Understand lights on the formatter
●
Make sure that the I/O card is ready. Print a configuration page (see
). If an
HP Jetdirect print server is installed, printing a configuration page also prints a second page that
shows the network settings and status.
NOTE
The HP Jetdirect print server supports various network protocols (TCP/IP, IPX/
SPX, Novell NetWare, AppleTalk, and DCL/LLC). Make sure that the correct protocols and
network parameters are set correctly.
On the HP Jetdirect configuration page, verify the following items for your protocol:
●
Under HP Jetdirect Configuration, the status is "I/O Card Ready".
●
Protocol status is "Ready".
●
An IP address is listed.
●
The configuration method (Config by:) is listed correctly. See the network administrator if you
are not sure which method is correct.
●
Try printing the job from another computer.
●
To verify that a MFP works with a computer, use a parallel cable to connect it directly to a computer.
You will have to reinstall the printing software. Print a document from a program that has printed
correctly in the past. If this works, a problem with the network might exist.
●
Contact your network administrator for assistance.
Verify communication over the network
If the HP Jetdirect configuration page shows an IP address for the MFP, use this procedure to verify
that you can communicate with the MFP over the network.
1.
Windows: Click Start, click Run, and then type
cmd
. An MS-DOS command prompt opens.
-or-
Mac: Click Applications, click Utilities, and then open the Terminal application. The terminal
window opens.
2.
Type
ping
followed by the IP address. For example, type
ping XXX.XXX.XXX.XXX
where
"XXX.XXX.XXX.XXX" is the IPv4 address that is shown on the HP Jetdirect configuration page. If
the MFP is communicating over the network, the response is a list of replies from the MFP.
290 Chapter 16 Problem solving
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