HP Color LaserJet CM4730 Multifunction Printer series - Manual (Page 273)

Printer pulls from incorrect tray
Cause Solution
Tray behavior for the requested tray is set to First in the Tray
Behavior sub-menu of the Device Behavior menu. Change the setting to Exclusively.
The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Media does not feed automatically
Media does not feed automatically
Cause Solution
Manual feed is selected in the software program. Load tray 1 with media, or, if the media is loaded, touch OK .
The correct size media is not loaded. Load the correct size media.
The input tray is empty. Load media into the input tray.
Media from a previous jam has not been completely removed. Open the MFP and remove any media in the paper path.
Closely inspect the fuser area for jams.
The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine
the media size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the
paper.
Media does not feed from tray 2, 3, or 4
Media does not feed from tray 2, 3, or 4
Cause Solution
The correct size media is not loaded. Load the correct size media.
The input tray is empty. Load media in the input tray.
The correct media type for the input tray is not selected in the
MFP control panel. From the MFP control panel, select the correct media type for
the input tray.
Media from a previous jam has not been completely removed. Open the MFP and remove any media in the paper path.
Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options. The optional trays only display as available if they are installed.
Verify that any optional trays are correctly installed. Verify that
the printer driver has been configured to recognize the optional
trays.
An optional tray is incorrectly installed. Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
MFP.
ENWW Media-handling problems 257