Control-panel messages – HP Color LaserJet CM4730 Multifunction Printer series User Manual
Page 242
Control-panel messages
Table 16-1
Control-panel messages
Control panel message
Description
Recommended action
10.32.00 Unauthorized Supply
An unauthorized print cartridge has been
installed.
1.
Install genuine HP supplies.
2.
If the message persists after loading
authorized cartridges, contact HP
Support at
.
10.XX.YY SUPPLY MEMORY ERROR
The MFP cannot read or write to at least one
print cartridge e-label or an e-label is missing
from a print cartridge.
Reinstall the print cartridge, or install a new
HP print cartridge.
11.XX Internal clock error To continue
touch OK
The MFP real time clock has experienced an
error.
Whenever the MFP is turned off and then
turned on again, set the time and date at the
control panel. See
If the error persists, you might need to replace
the formatter.
13.01.00 JAM IN TRAY 1
Paper is jammed in tray 1.
1.
Follow the onscreen instructions to find
and remove the jammed media.
2.
If the message persists after clearing all
pages, contact HP Support at
.
13.01.11 JAM INSIDE LOWER RIGHT
DOOR
There is a paper jam inside the lower right
door, or the paper did not feed from the paper
tray.
1.
Follow the onscreen instructions to find
and remove the jammed media.
2.
If the message persists after clearing all
pages, contact HP Support at
.
13.02.00 JAM INSIDE RIGHT DOORS
There is a paper jam inside the right doors.
1.
Follow the onscreen instructions to find
and remove the jammed media.
2.
If the message persists after clearing all
pages, contact HP Support at
.
13.05.00 JAM INSIDE RIGHT DOORS
There is a paper jam inside the right doors.
1.
Follow the onscreen instructions to find
and remove the jammed media.
2.
If the message persists after clearing all
pages, contact HP Support at
.
13.06.00 JAM INSIDE UPPER RIGHT
DOOR
There is a paper jam inside the right doors.
1.
Follow the onscreen instructions to find
and remove the jammed media.
2.
If the message persists after clearing all
pages, contact HP Support at
.
226 Chapter 16 Problem solving
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