Avaya 555-233-116 - Manual (Page 221)

Multimedia call handling (MMCH)
Issue 4 October 2002 221 555-233-116
7. Select ANSWER on the test endpoint or pick up the test telephone
handset.
8. Remote video appears on the local screen and a talk path is opened on the
headset. For a test telephone, a talk path is opened.
Troubleshooting Zydacron
Symptom: After each PC reboot, the first time you bring up the Zydacron
application and receive a telephone call, if you do not answer the data call, the
answer screen stays frozen in the window.
Solution: Restart the Zydacron application. Press the Ctrl , Alt , and Del keys at the
same time. This brings up a window that allows you to select a task. Select the
Zydacron application and click on the end task button.
Symptom: Cannot make an outgoing call. Get a Message Interrupt.
Solution: The interrupt (IRQ) setting is incorrect. Contact your Zydacron
representative for the recommended IRQ settings.
Place conversion test call
NOTE:
The H.320 Conversion?: field must be set to y on page 2 of the Station
Form.
Place a conversion test call to an endpoint with a known video capability (for
example: call your voice station from your PC).
Expansion services module
The Expansion Services Module (ESM) provides T.120 data sharing capability on
a MMCH multipoint H.320 video conference. Each person in the conference must
have endpoints and a personal computer with the H.320 video application
installed. The Avaya Media Server must have the expansion service module
installed.