Sensaphone SCADA 3000 Users manual - Manual (Page 86)

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SCADA 3000 User’s Manual
Alarm Call mode
The Alarm Call Mode determines the calling priority for each destination. The three choices
are Disabled, Until Acknowledged, and Inform.
Disabled
Destinations programmed with Alarm Call Mode Disabled will never be called. This is simply
a way to disable dialing to this destination if necessary. Note that this only affects alarm dialout.
SCADA 3000 will still dial to deliver reports if selected.
Until Acknowledged
Destinations programmed with Alarm Call Mode “Until Acknowledged” will continue to be
called until one of them acknowledges the alarm. Once acknowledged, the remaining destina-
tions programmed as “Until Acknowledged” will not be called.
Example: An alarm occurs and the SCADA 3000 is programmed to call destinations
#1,#2, and #3 and all 3 destinations are Alarm Call Mode “Until Acknowledged.”
The unit will call destination #1, if the alarm isn’t acknowledged, it will call #2.
If destination #2 doesn’t acknowledge, then the unit will call destination #3. If the
alarm still hasn’t been acknowledged, SCADA 3000 will call destination #1 again.
This process will continue until one of the destinations acknowledges the alarm.
Note: Fax, E-mail and Modem destinations cannot be programmed as “Until
Acknowledged” call modes.
Inform
Destinations programmed with Alarm Call Mode “Inform” will be called until the alarm
message has been successfully delivered one time to all “Inform” destinations, regardless of
acknowledgment. If a transmission to an “Inform” destination was successful, that destination
will not be contacted again for that alarm. SCADA 3000 will only make additional attempts to
contact an Alarm Call Mode “Inform” destination if that destination hasn’t successfully received
its transmission (for example, due to a “no answer,” “busy signal,” “no carrier” response). If a
transmission fails to reach a destination after the last calling round is completed, the failure is
recorded in the Event Log. Calls to “Inform” destinations are useful for providing records of
alarm events.
Example: The SCADA 3000 used in the above example is monitoring the heat-
ing system in a school. The first three destinations are set as Alarm Call Mode
“Until Acknowledged” and programmed to call maintenance personnel. In addi-
tion, destination #4 is programmed to call the school’s fax machine and is set as
Alarm Call Mode “Inform.” SCADA 3000 will call the maintenance personnel
as described above so that they can fix the boiler, and will also send a fax to the
school office informing them of the problem.
Important: Destinations programmed as Alarm Call Mode “Inform” cannot
acknowledge alarms.
Dial Type
This is used to specify the type of call SCADA 3000 will make to a particular destination. The
available dialout types are: Fax, Voice, E-mail, Pager, Alpha Pager, and Modem.
Fax - This instructs SCADA 3000 to send a fax transmission to either a fax machine or a PC
with the ability to receive a fax directly.
E-mail - This instructs SCADA 3000 to deliver a message to the E-mail address programmed
in the destination field.