Banner PresencePLUS P4 COLOR Series - Manual (Page 7)

Chapter 1 Product Support and Maintenance
This section provides general Banner resources and specific documentation for installers and operators of this
PresencePLUS Vision Sensor.
Attention: Not to be Used for Personal Protection.
Never use these products as sensing devices for personel protection. Doing so could lead to serious injury or
death.
These sensors do NOT include the self-checking redundant circuitry necessary to allow their use in personnel safety
applications. A sensor failure or malfunction can cause either an energized or de-energized sensor output condition.
Consult your current Banner Safety Products catalog for safety products which meet OSHA, ANSI, and IEC standards
for personnel protection.
1.1 Product Support
Banner provides the following resources for quickly setting up and operating the sensor.
Documentation
Online Help
The PresencePLUS online help is available from the from the Help menu item within the PresencePLUS software.
You can also get targeted help while on any system tab or dialog by pressing the <F1> key.
PDF Documentation
The PresencePLUS Sensor documentation is available in a convenient printable format (PDF) on the installation CD
or on the
Banner Web site
Banner Website
The most current PresencePLUS information, documentation, and software updates are available at the following
Banner website page:
www.bannerengineering.com
Warranty Service
The PresencePLUS Vision Sensor is designed for reliability. Do not open the housing; it contains no field-replaceable
components. If repair is necessary, do not attempt to repair the sensor yourself; return the unit to the factory. Should
it become necessary to return a sensor to the factory, please do the following:
1. Contact the Banner Factory Application Engineering group at the address or numbers listed below. They will
attempt to trouble shoot the system from your description of the problem. If they conclude that a component is
defective, they will issue an RMA (Return Merchandise Authorization) number for your paperwork and give you
the proper shipping address.
2. Pack the sensor carefully. Damage which occurs during return shipping is not covered by warranty.
Factory Support
Call, e-mail, fax, or write your local Banner representative or a Banner Applications Engineer for support. Applications
Engineers are available from 8:00 A.M. to 5:00 P.M. Central Time, Monday through Friday, excluding holidays.
7 Minneapolis, MN USA Banner Engineering Corp.