TabletKiosk eo TufTab a7230X - Manual (Page 91)

76 Chapter 06: Troubleshooting
Problem Possible Cause Solution
The computer seems
to connect, but
doesn’t see any other
computers. Correct Workgroup
or Domain name is
not set in computer’s
system properties. Enter Workgroup or Domain name in
“Computer Name” tab of the System
Properties panel. Contact your network
administrator if you don’t know the
proper name to use.
Workgroup/Domain
name is correctly set
in system properties
but cannot connect
to any other comput-
ers on the network. Run the Network ID wizard in the “Com-
puter Name” tab of the System Proper-
ties panel and enter the correct network
type and Domain or Workgroup name.
Contacting Your Dealer
If you still have a problem, the next step is to contact the dealer
where you purchased your eo TufTab a7230X.
Your dealer can determine if the problem will require that the
computer be taken to a service center for repair. Before you call
your dealer, please have the following information available:
1. Which model do you have?
2. What is the serial number?
3. How is your computer configured? What peripheral devices
are you using?
4. What messages, if any, appear on the screen?
5. What software were you running at the time of the problem?
6. What have you done already to try to solve the problem?
If you have overlooked a step, your dealer may be able to
solve the problem over the phone.