Genicom microLaser 170 - Manual (Page 107)

Support Services
94 Zebra XiII Printer User’s Guide
Technical Support
Sometime during the life of your Zebra Technologies Corporation equip-
ment you may find yourself in need of technical assistance. We provide a
fully trained technical support staff to answer any questions you may have.
If you need to contact our technical support staff for assistance, please have
both the model designation and serial number available so that we may help
you more efficiently.
Zebra Technical Support Bulletin Board Service
(847) 821-7113 available 24 hours a day, 7 days a week
Zebra’s trouble-free, immediate-access technical support bulletin board ser-
vice allows you to identify and resolve the most common technical support
issues immediately while on-line. It also provides information related to
Zebra products and repair services. This is a multi-user BBS with ANSI or
RIPscript support. In order to view RIPscript graphics, download the free
graphical user interface, which provides point and click capabilities. This
service is available 24 hours a day, 7 days a week.
With your PC or terminal connected to a modem, simply dial (847) 821-
7113 and answer the sign-on questions. Prior to dialing, set your system to 8
data bits, no parity, and 1 stop bit. We automatically accommodate modem
speeds up to 28,800 baud.
We recommend that you set a screen log in your communication package so
that you can record the information accessed on your PC for off-line review.
We support virtually all standard communications packages.
Technical Support Service via Telephone
Before you call—Misunderstanding instructions or omitting a step are the
most common sources of error. Please reread the manual and use the table
of contents and appendix for help.
Be prepared—To possibly avoid the excess time and expense of a long-
xi2ch7 Page 94 Tuesday, April 23, 1996 12:55 PM