Genicom microLaser 170 - Manual (Page 108)

Zebra XiII Printer User’s Guide 95
Support Services
distance phone call, please complete the service form (page 96) in its
entirety. Only with ALL of the information requested can we give you accu-
rate and fast assistance. Also, you should be able to answer the following
questions when you call:
• Does the printer perform all self test functions properly?
• Does the printer work properly with some equipment but not with other
equipment?
• Are the cables the same?
• Were the configuration settings changed?
• Is the problem limited to one label, or does it occur on all labels?
• What is the printer’s serial number?
Zebra Technical Support is available Monday through Friday. Call us
directly at:
Technical Support via Mail or Fax
If you prefer to seek assistance in writing, please mail or fax a completed
service form (page 96) to the address or fax number shown on the form.
Enclose any sample printouts that might illustrate the problem. This is nec-
essary to avoid delays.
Zebra USA (847) 913-2259 7:15 a.m. to 5:30 p.m. CST
Zebra UK +44 (0) 1494 472872 9:00 a.m. to 5:30 p.m. GMT
xi2ch7 Page 95 Tuesday, April 23, 1996 12:55 PM