Genicom microLaser 170 - Manual (Page 78)

Zebra XiII Printer User’s Guide 65
Troubleshooting and Diagnostics
ERROR CONDITION
HEAD ELEMENT BAD
Experiencing print quality
problems.
Printhead element is bad or going
bad.
To correct the situation, call a ser-
vice technician to replace the print-
head.
To override this error message,
place ^JT0 and ~JO in your ZPL II
format.
Printhead Resistor value not set cor-
rectly.
Set the head resistor value to match
the head resistance value printed on
the printhead. See page 46.
WARNING
CUTTER JAMMED
Cutter blade in media path.
Turn the power off. Remove the
media, reload the media, and turn
the power on. If the error condition
still exists, call a service technician.
OUT OF MEMORY
XXXXXXXXXXXXXX
Printer stops and PAUSE
light is on.
“
XXXXXXXXXXXXXX” can
be any of the following
messages:
• Creating bitmap
• Storing bitmap
• Building format
• Storing format
• Storing graphic
• Storing font
Not enough memory to perform the
function shown on the second line
of the error message
(“
XXXXXXXXXXXXXX”).
You may do any of the following (A,
B, or C):
A. (For errors related to storing
things)
With PAUSE on, use the ~HM
ZPL II command to display the
amount of free memory. Then...
Redesign graphic/format to fit avail-
able memory or remove items from
memory to create more space.
OR
Press the Pause key to skip the step
in the process and continue on to the
next step.
B. In Pause Mode, press Cancel.
The printer skips the current label
formatting process and goes on to
the next label.
C. Turn the printer power off to
clear printer memory and start over.
Long tracks of missing
print on several labels.
Wrinkled ribbon. See “Wrinkled Ribbon” in this table.
Printhead is dirty. Clean the printhead. See page 56.
Print element is damaged. Call a service technician.
Fine gray lines on blank
labels at angles.
Wrinkled ribbon. See “Wrinkled Ribbon” in this table.
Table 6. Troubleshooting (Continued)
Symptom Diagnosis Action
xi2ch4 Page 65 Tuesday, April 23, 1996 11:58 AM