Genicom microLaser 170 - Manual (Page 4)

Zebra XiII Printer User’s Guide
Warranty Information
1. Printer Warranty
ZEBRA printers, excluding thermal printheads which are warranted separately below, are warranted against defects in material or work-
manship for six (6) months from the date of original shipment by ZEBRA Technologies Corporation. This warranty does not cover normal
wear and tear and shall be null and void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or in
the event any parts are improperly installed or replaced by the user.
Since printhead wear is part of normal operations, the original printhead and replacement printheads are covered by a limited warranty of
six (6) months from the date of original shipment by ZEBRA Technologies. To qualify for this warranty, the printer must be returned to the
factory or other authorized service center. Although the user is not required to purchase ZEBRA brand supplies (media and/or ribbons), to
the extent it is determined that the use of other supplies (media and/or ribbons) shall have caused any defect in the thermal printhead for
which a warranty claim is made, the user shall be responsible for ZEBRA Technologies’ customary charges for labor and materials to
repair such defect. To the extent that it is determined that failure to follow the preventive maintenance schedule and procedures listed in the
User’s Guide shall have caused any defect in the thermal printhead for which a warranty claim is made, this limited warranty shall be void.
ZEBRA TECHNOLOGIES’ SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO FURNISH PARTS AND LABOR FOR
THE REPAIR OR REPLACEMENT OF PRODUCTS FOUND TO BE DEFECTIVE IN MATERIAL OR WORKMANSHIP DURING
THE WARRANTY PERIOD.
As a condition of this warranty, the user must: (a) obtain a ZEBRA Return Authorization for the printer, or subassembly(s); (b) ship the
printer or subassembly(s), transportation prepaid to the authorized service location; and (c) include with the Product or subassembly(s) a
written description of the claimed defect. Unless ZEBRA Technologies authorizes return of the entire Product, the user shall return only
the subassembly(s). Products returned shall be packaged in the original packing and shipping container or comparable container. In the
event equipment is not so packaged or if shipping damage is evident, it will not be accepted for service under warranty. Surface transporta-
tion charges for the return of the printer to the customer shall be paid by ZEBRA Technologies within the 48 contiguous states and the Dis-
trict of Columbia. Customer shall pay shipping costs, customs clearance, and other related charges outside the designated area. If ZEBRA
Technologies determines that the Product returned to it for warranty service or replacement is not defective as herein defined, BUYER
shall pay all costs of handling and transportation.
2. Supplies Warranty
ZEBRA supplies are warranted to be free from defects in materials or workmanship for a period of either the stated material shelf life or 6
months from date of shipment, whichever occurs first, provided that the BUYER has complied with ZEBRA Technologies’ guidelines on
storage, handling, and usage of the labeling supplies in ZEBRA printers. ZEBRA Technologies does not warrant the performance of
ZEBRA labeling supplies on non-ZEBRA printers.
Any supplies product shown to the satisfaction of ZEBRA Technologies, within the time provided, to be so defective shall be replaced
without charge, or ZEBRA Technologies may issue a credit in such an amount as it deems reasonable.
3. Warranty Exclusions and Conditions
The above warranties are in lieu of all other warranties, expressed or implied, oral or written, statutory or otherwise, including any implied
warranty of merchant-ability or fitness for a particular purpose.
ZEBRA Technologies shall not be responsible for the specific application to which any Products are applied, including but not limited to
compatibility with other equipment.
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