Lexmark 9300 Series - Manual (Page 160)

Partial document or photo copies
Check document
placement Make sure the document or photo is loaded facedown on the scanner glass in the upper
left-hand corner.
Check paper size Make sure the paper size being used matches the size you selected.
Scan troubleshooting
• “Scanner does not respond” on page 160
• “Scan was not successful” on page 160
• “Scanning takes too long or freezes the computer” on page 161
• “Poor scanned image quality” on page 161
• “Partial document or photo scans” on page 161
• “Cannot scan to an application” on page 161
• “Cannot scan to a computer over a network” on page 162
Scanner does not respond
Check messages If an error message is displayed, see “Error messages” on page 175.
Check power If the light is not on, see “Power button is not lit” on page 151.
Make sure the printer is set
as the default printer and is
not on hold or paused. 1 Click:
• In Windows XP Pro: Start ª Settings ª Printers and Faxes.
• In Windows XP Home: Start ª Control Panel ª Printers and Faxes.
• In Windows 2000: Start ª Settings ª Printers.
2 Double-click the name of your printer.
3 Click Printer.
• Make sure no check mark appears next to Pause Printing.
• Make sure a check mark does appear next to Set As Default.
Software may not be
installed correctly For more information, see “Software may not be installed correctly” on page 153.
Scan was not successful
USB cable may not be
connected 1 Check the USB cable for any obvious damage.
2 Firmly plug the square end of the USB cable into the back of the printer.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the USB symbol.
Reboot computer Turn off and then restart your computer.
Software may not be
installed correctly For more information, see “Software may not be installed correctly” on page 153.
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