Lexmark 9300 Series - Manual (Page 32)

• Your wireless network is using a unique network name (SSID). If not, it is possible that the printer/print server is
communicating over a different, nearby network that uses the same network name.
• The printer has a valid IP address on the network.
Network printer does not print
• Make sure all cables to the printer, electrical outlet, and network connection are secure.
• Make sure the and Wireless status indicator lights are on.
• Check the printer status.
• Make sure the network is operating properly.
• If you are not sure whether your network is operating correctly, refer to your network documentation, or contact the
person who set up your network.
• Make sure the printer driver is installed on the computer from which you are sending the print job.
Note: You must install the printer driver on each computer that uses the network printer.
• Make sure the correct printer port is selected.
• Restart the computer.
• Uninstall and then reinstall the printer software.
Ethernet troubleshooting
• “The printer to be configured does not appear in the list of printers found on your network” on page 32
• “Cannot print to the network printer” on page 32
The printer to be configured does not appear in the list of printers found on
your network
Check power Make sure the printer is connected to a power source and is turned on. For more information,
see “Power button is not lit” on page 151.
Check Ethernet
connection If you are using a print server:
1 Check the Ethernet cable for any obvious damage.
2 Firmly plug one end of the Ethernet cable into the printer or the print server.
3 Firmly plug the other end of the Ethernet cable into the network hub or wall connection.
Software may not be
installed correctly If none of the previous actions fixes the problem, uninstall the printer software, and reinstall
it. For more information, see “Software may not be installed correctly” on page 153.
Cannot print to the network printer
Check Ethernet
connection If you are using a print server:
1 Check the Ethernet cable for any obvious damage.
2 Firmly plug one end of the Ethernet cable into the printer.
3 Firmly plug the other end of the Ethernet cable into the network hub or wall connection.
Contact network
support Contact your system support person to make sure the printer is connected to a working
network connection.
Check power Make sure the printer is connected to a power source and is turned on. For more information,
see “Power button is not lit” on page 151.
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