Polycom SOUNDPOINT SIP 3.1 - Manual (Page 105)

Configuring Your System
4 - 51
• Directly into an Enhanced Feature Key macro
• Directly into a URL
• A chained list of actions
It is possible to disable the display of specific standard keys—the soft keys that
are displayed on SoundStation IP and SoundStation IP phones—to make room
for other soft keys that your organization wants displayed. To ensure that the
usability of features is not compromised, the disabling of certain soft keys in
certain circumstances may be restricted. When a standard soft key is disabled,
the space where it was remains empty. The standard keys that can be disabled
include:
• New Call
• End Call
• Split
• Join
• Forward
• Directories (or Dir as it is called on the SoundPoint IP 320/330)
• Callers (appears on the SoundPoint IP 320/330)
• MyStatus and Buddies
• Hold, Transfer, and Conference
Custom soft keys can be added in the following call states:
• Idle—There are no active calls.
• Active—This state starts when a call is connected. It stops when the call
stops or changes to another state (like hold or dial tone).
• Alerting (or ringing or incoming proceeding)—The phone is ringing.
• Dial tone—You can hear the dial tone.
• Proceeding (or outgoing proceeding)—This state starts when the phone
sends a request to the network. It stops when the call is connected.
• Setup—This state starts when the user starts keying in a phone number.
This state ends when the Proceeding state starts.
• Hold—The call is put on hold locally.
Note The Hold, Transfer, and Conference are grouped together to avoid usability
issues.