Call transfer, Call transfer –18 – Polycom SOUNDPOINT SIP 3.1 User Manual
Page 72
Administrator’s Guide SoundPoint IP / SoundStation IP
4 - 18
Configuration changes can performed centrally at the boot server or locally:
Call Transfer
Call transfer enables the user (party A) to move an existing call (party B) into
a new call between party B and another user (party C) selected by party A. The
phone offers three types of transfers:
• Blind transfers—The call is transferred immediately to party C after party
A has finished dialing party C’s number. Party A does not hear ring-back.
• Attended transfers—Party A dials party C’s number and hears ring-back
and decides to complete the transfer before party C answers. This option
can be disabled.
• Consultative transfers—Party A dials party C’s number and talks
privately with party C after the call is answered, and then completes the
transfer or hangs up.
Central
(boot server)
Configuration file:
sip.cfg
Specify whether RFC 2543 (c=0.0.0.0) or RFC 3264 (a=sendonly or
a=inactive) outgoing hold signaling is used.
•
For more information, refer to
on page
.
Specify local hold reminder options.
•
For more information, refer to
on page
.
Specify the Music on Hold URI.
•
For more information, refer to
on
page
.
Configuration file:
phone1.cfg
Specify the Music on Hold URI.
•
For more information, refer to
on
page
.
Local
Web Server
(if enabled)
Specify whether or not to use RFC 2543 (c=0.0.0.0) outgoing hold
signaling. The alternative is RFC 3264 (a=sendonly or a=inactive).
Navigate to: http://<phoneIPAddress>/appConf.htm#ls
Changes are saved to local flash and backed up to <Ethernet
address>-phone.cfg on the boot server. Changes will permanently
override global settings unless deleted through the Reset Local
Config menu selection and the <Ethernet address>-phone.cfg is
removed from the boot server.
Local Phone User
Interface
Use the SIP Configuration menu to specify whether or not to use RFC
2543 (c=0.0.0.0) outgoing hold signaling. The alternative is RFC 3264
(a=sendonly or a=inactive).