AASTRA 600d for Aastra 800 and OpenCom 100 User Guide EN - Manual (Page 62)

Basic Functions
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Forwarding Calls
Types of forwarding
You can forward internal or external calls intended for yourself to another internal call
number or – provided that you have the necessary user group authorisation – to
another external call number. Calls can be forwarded either immediately, after a spec-
ified period of time or if the terminal is busy. You can configure more than one call for-
warding mode at the same time (Immediately, After delay or Busy). You can, e.g.
configure call forwarding Immediately for external calls to one call number, and call
forwarding After delay for internal calls to a different call number. During configu-
ration, the system administrator defines an interval in seconds for After delay call for-
warding. You can replace this default with your own individual value when pro-
gramming After delay call forwarding. If more than one forwarding mode has been
activated, Immediately call forwarding is always given priority.
Call forwarding to a voicebox
If OpenVoice / Aastra Voice, the integrated voicemail system, is installed on the com-
munications system, you can also forward your calls to the call number of your voi-
cebox.
Selective Call Forwarding
Furthermore, the system administrator can programme call forwarding where the call
number of the caller is evaluated (“SCF: Selective Call Forwarding”). Potentially this
could be the reason why specific calls do not reach you. Please contact your system
administrator if you have questions regarding this function.
Least Cost Routing
Least Cost Routing (LCR) can be evaluated with call forwarding to external numbers –
provided your system administrator has configured LCR and its application in the
Aastra 800 / OpenCom 100 correspondingly. Ask your administrator for the configu-
ration applicable to you.
Hunt group call numbers
During system configuration, the system administrator can configure call forwarding
destinations for hunt group call numbers. These destinations are called when all users
of a hunt group are busy and/or when a call is not accepted by any member of the
hunt group within a certain time interval. You cannot view or change this call for-
warding on your device.
In addition, the system administrator can determine whether you can forward
incoming calls to the hunt group call number or not. If the system administrator does