HP Color LaserJet 9500 Multifunction Printer series - Manual (Page 107)

ENWW Fax feature is not operating 91
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Fax feature is not operating
Use this table to identify and solve fax malfunctions.
Problem Cause Solution
The fax is installed but the option
does not appear on the MFP
control-panel display.
The fax menus are not appearing
on the MFP control-panel display. HP Digital Sending Software utility has
disabled the analog fax feature. Use the HP Digital Sending Software utility to
enable the analog fax feature.
The fax is not operating correctly. Check the fax status. See “Checking fax
status” on page 89. If the status is NON-
OPERATIONAL, you might need to install
new firmware.
If the status is DAMAGED and you just
installed the card, try reseating the card and
check for bent pins.
If the status is DAMAGED and the card is
installed correctly, you might need to replace
the card.