HP Color LaserJet 9500 Multifunction Printer series - Manual (Page 263)

ENWW Clearing jams 247
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Jam in the 2,000-sheet side input tray (tray 4)
1 Open the top door, and then open the bottom door on the 2,000-sheet side
input tray (tray 4).
2 Remove any jammed media from this area. Make sure that you have
removed all of the pieces of torn media.
3 Close the bottom door, and then close the top door.
4 Slide the 2,000-sheet side input tray (tray 4) away from the MFP. Check for
jammed media between the 2,000-sheet side input tray (tray 4) and the
MFP.
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