HP StorageWorks XP Remote Web Console Software - Manual (Page 216)

10 Troubleshooting
This chapter describes general troubleshooting errors and corrective actions:
•
“General Troubleshooting” (page 216)
•
“Checking XP Continuous Access Journal Error Codes” (page 221)
•
“Checking Service Information Messages (SIMs)” (page 238)
•
“Troubleshooting When Using RAID Manager” (page 221)
•
“Calling HP Technical Support” (page 240)
General Troubleshooting
Table 41 (page 216) provides general troubleshooting information for XP Continuous Access Journal.
“Troubleshooting Problems with the Status of Logical Paths” (page 217) provides troubleshooting
information for logical paths between storage systems. “Troubleshooting Suspended XP Continuous
Access Journal Pairs” (page 219) and “Resolving XP Continuous Access Journal Pair Suspension”
(page 220) provide troubleshooting information for suspended XP Continuous Access Journal pairs.
See “Checking XP Continuous Access Journal Error Codes” (page 221) for a description of the XP
Continuous Access Journal error messages appearing on the Remote Web Console computer. See
“Checking Service Information Messages (SIMs)” (page 238) for a brief description of the
XP24000/20000 Disk Array service information messages (SIMs).
Table 41 General Troubleshooting Information for XP Continuous Access Journal
Corrective Action Error
Make sure that the problem is not being caused by the
computer or Ethernet hardware or software, and restart the The Remote Web Console computer hangs,
or XP Continuous Access Journal operations
do not function properly.
computer. Restarting the Remote Web Console computer
does not affect XP Continuous Access Journal operations in
progress.
Make sure that all XP Continuous Access Journal requirements
and restrictions are met. See
“Preparing for XP Continuous
Access Journal Operations” (page 43) .
Make sure that the primary storage system, secondary
storage system, and remote copy connections are powered
on, and NVS and cache are fully operational.
Check all the entered values and parameters to make sure
that you entered the correct information on the Remote Web
Console computer (for example, secondary storage system
S/N, path parameters, primary data volume IDs, and
secondary data volume IDs).
If you are using Performance Monitor, refrain from using it.
Call HP technical support for assistance. An initiator channel-enable LED indicator (on
the control window) is off or flashing.
Check whether you selected the correct items or options in
the XP Continuous Access Journal windows, such as the DKC Status of pairs and/or logical paths is not
displayed correctly.
Operation window, Pair Operation window, and Display
Filter window.
Remove the error cause, and then retry the XP Continuous
Access Journal operation. an XP Continuous Access Journal error
message appears on the Remote Web
Console computer.
Check the path status in the DKC Status window, and see
“Troubleshooting Problems with the Status of Logical Paths”
(page 217)
.
The status of a logical path is not normal.
216 Troubleshooting