Rockwell Automation DeviceNet Media Design Installation Guide - Manual (Page 130)

Publication DNET-UM072C-EN-P - July 2004
3 PN 957859-79
Supersedes Publication DN-6.7.2 - May 1999 Copyright © 2004 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
Rockwell Automation
Support Rockwell Automation provides technical information on the web to assist you in using
our products. At http://support.rockwellautomation.com, you can find technical
manuals, a knowledge base of FAQs, technical and application notes, sample code and
links to software service packs, and a MySupport feature that you can customize to
make the best use of these tools.
For an additional level of technical phone support for installation, configuration and
troubleshooting, we offer TechConnect Support programs. For more information,
contact your local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You can also
contact a special Customer Support number for initial help in getting your module up
and running:
New Product Satisfaction Return
Rockwell tests all of our products to ensure that they are fully operational when
shipped from the manufacturing facility. However, if your product is not functioning
and needs to be returned:
United States 1.440.646.3223
Monday – Friday, 8am – 5pm EST
Outside United
States Please contact your local Rockwell Automation representative for any
technical support issues.
United States Contact your distributor. You must provide a Customer Support case
number (see phone number above to obtain one) to your distributor in
order to complete the return process.
Outside United
States Please contact your local Rockwell Automation representative for
return procedure.