Dell PowerVault TL1000 - Manual (Page 119)

Chapter 6. Troubleshooting
“How the library reports problems”
“Library error message content” on page 6-2
“Diagnosing a problem” on page 6-3
“Isolating problems” on page 6-6
“Installation and configuration problems” on page 6-8
“Interpreting front panel LEDs” on page 6-8
“Reseating cables” on page 6-10
“Emailing logs” on page 6-10
The TL1000 Tape Autoloader is a customer replaceable unit (CRU). The customer is
responsible for the setup and maintenance of the library. Warranty replacement of
the TL1000 Tape Autoloader, if required, is provided by exchanging the old unit
with a new unit. The customer is charged for onsite service if a service contract is
not in place.
When an error occurs during operation of the library, the library stops the current
operation and displays an error code on the Operator Panel. Unless otherwise
noted, try to resolve the problem by cycling power to the library and retrying the
last operation.
Note: When power cycling the library, wait 10 seconds after the power is switched
OFF before the library is powered ON again.
Before you place a service call or inform Dell Technical Support, observe the LEDs
on the front panel and error messages on the Operator Panel to determine exactly
which part is failing. See “Interpreting front panel LEDs” on page 6-8. If the LEDs
on all components are functioning properly, see “Diagnosing a problem” on page
6-3.
How the library reports problems
The library uses advanced problem detection, reporting, and notification
technology to alert customers of problems as soon as they occur. It completes
numerous self-tests to monitor the library's temperature, voltage and currents, and
standard library operations. These tests monitor the library when the library is
powered ON, and during normal operation when the library is idle.
If the test detects a problem, the library generates a message that identifies which
component is likely causing the problem. The library's Error LED and Attention
LED might turn ON to indicate an abnormal state. If the problem is not severe, the
Attention LED turns ON and the library continues to provide full functionality to
the library. If the problem is not recoverable, the Error LED turns ON and an error
message is displayed on the Operator Panel.
When the library generates an attention event or an error event, support staff can
be notified immediately by setting up email event notification or SNMP trap
notification. The type of event that generates email notification or SNMP trap
notification can be selected to limit the number of events to a specific priority
level.
6-1
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