Dell PowerVault TL1000 - Manual (Page 121)

Diagnosing a problem
Problem Area If... Then...
Cartridge A cartridge is not ejecting from
the drive...
1. Try unloading the drive (Operator Panel: Commands
> Unload).
2. Power cycle the library.
3. If the cartridge does not eject from the drive, see
“Contacting Dell technical support” on page 7-2.
The cartridge case or tape inside
the cartridge is damaged... Replace the tape cartridge.
Your cleaning cartridge expires... Replace the cleaning cartridge.
A bar code label cannot be read
by the bar code reader...
1. Export the suspect cartridge from the library.
2. Confirm that the bar code label is not damaged or
missing. Replace the bar code label, if necessary.
3. Import the cartridge back into the library.
4. Inventory the library.
a. If no errors are reported, resume normal library
operations.
b. If an error is reported, see Appendix A, “Error
codes,” on page A-1.
Cartridge Magazine The magazine will not unlock
after issuing the Unlock
Magazine command from the
Operator Panel...
1. Power cycle the library.
2. Try unlocking the magazine again (Operator Panel:
Unlock Magazine
or Web user Interface: Manage
Library > Unlock Magazine).
a. If the magazine does not unlock, see “Unlocking
the cartridge magazine manually” on page 8-1.
b. If the magazine does unlock, resume normal
library operations.
The magazine can be partially
removed from the library...
The magazine seems stuck on
something inside the library...
1. Verify that you requested the library to unlock the
entire magazine, not just the I/O station (if enabled)
then retry the operation.
2. Carefully pull the magazine out of the library. Stop if
you feel any resistance (as if something is blocking the
magazine inside the library).
3. If the magazine still cannot be removed from the
library, see “Contacting Dell technical support” on
page 7-2.
Chapter 6. Troubleshooting 6-3
|
|
|