Dell DX6000 - Manual (Page 167)

Troubleshooting Your System 167
Troubleshooting an Optical Drive
CAUTION: Many repairs may only be done by a certified service technician.
You should only perform troubleshooting and simple repairs as authorized in
your product documentation, or as directed by the online or telephone service
and support team. Damage due to servicing that is not authorized by Dell is not
covered by your warranty. Read and follow the safety instructions that came
with the product.
1 If applicable, remove the bezel. See "Removing the Front Bezel" on
page 81.
2 Try using a different DVD.
3 Ensure that the device drivers for the optical drive are installed and are
configured correctly
4 Enter the System Setup program and ensure that the drive’s controller is
enabled. See "Using the System Setup Program and UEFI Boot Manager"
on page 57.
5 Run the appropriate online diagnostic test. See "Using Online Diagnostics"
on page 173.
6 Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
7 Open the system. See "Opening the System" on page 83.
8 Ensure that the interface cable is securely connected to the optical drive
and to the system board. See "Optical Drive" on page 109.
9 Ensure that a power cable is properly connected to the drive and the
system board.
10 Close the system. See "Closing the System" on page 83.
11 Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved, see "Getting Help" on page 189.