Kontron TIGW1U Carrier Grade Server - Manual (Page 82)

TIGW1U server—Troubleshooting
Kontron Carrier Grade Server TIGW1U
Product Guide, rev. 1.3 December 2009
82
5.4.11 Problems with Newly Installed Application Software
Problems that occur when you run new application software are usually related to the
software, not the server hardware. Faulty equipment is unlikely, especially if other
software runs correctly.
Check the following:
 Make sure the system meets the minimum hardware requirements for the
software. See the software documentation.
 Make sure the software is properly installed and configured for the system. See the
software documentation.
 Use only an authorized copy. Unauthorized copies often do not work.
 Make sure the correct device drivers installed.
If the problems persist, contact the software vendor’s customer service representative.
5.4.12 Problems with Application Software that Ran Correctly Earlier
Problems that occur after the system hardware and software have been running
correctly sometimes indicate equipment failure. However, they can also be caused by
file corruption or changes to the software configuration.
Check the following:
 Uninstall and reinstall the software. Make sure all necessary files are installed.
 If the problems are intermittent, there may be a loose cable, dirt in the keyboard
(if keyboard input is incorrect), a marginal power supply, or other random
component failures.
 If you suspect that a transient voltage spike, power outage, or brownout might
have occurred, reload the software and try running it again. Symptoms of voltage
spikes include a flickering video display, unexpected system reboots, and the
system not responding to user commands.
Note: For AC power, if you are getting random errors in your data files, they may be getting
corrupted by voltage spikes on your power line. If you are experiencing any of the
above symptoms that might indicate voltage spikes on the power line, you may want to
install a surge suppressor between the power outlet and the system power cord.
5.4.13 Devices are not Recognized under Device Manager (Windows*
Operating System)
The Windows* operating systems do not include all of the drivers for the Intel ®
chipsets, onboard NICs, and other components. See Go to http://us.kontron.com/
support/ for a link to the current drivers and chipset files.
5.4.14 Hard Drive(s) are not Recognized
Check the following:
 Make sure the drive is not disabled in BIOS Setup.
 Make sure the drive is connected correctly and that it is plugged into the power
supply.
 Make sure the drive is compatible. Go to http://us.kontron.com/support/
computeboards/nsw1u/ for a link to the list tested drives.