Ethernet, Troubleshooting ethernet – American Time SiteSync IQ User Manual

Page 56

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© American Time

56

SiteSync IQ Installation Manual

Troubleshooting Ethernet

Glossary

Appendix

Tr

oubleshooting

Clock

Installation

System Contr

oller

Installation

Intr

oduction

If you have trouble connecting the SiteSync IQ System Controller via Ethernet, follow these troubleshooting steps:

1. Check the Ethernet cable connection to the SiteSync IQ System Controller. Make sure the patch cable is securely

connected to the Ethernet RJ-45 port and that it is not damaged. Have the cable tested or connect a computer or

another Ethernet device to this cable to confirm proper connection.

2. Ensure that the Ethernet is enabled. From the main screen:

Press:

P82

,

enter User Lock, and press

O

. Press

2

to enter the Client menu.

If Ethernet is Disabled, press

1

to enable and press

O

.

Verify the packet counts for RX and TX are greater than 0. Press

1O>

from the Comm Menu.

If greater than 0 press

OBB

to return to the Main screen. If packet counts are 0, continue with troubleshooting

steps.

3. Initiate Sync Now:

Press:

P1

to Set Menu Mode.

Enter User Lock and press

O

.

Press:

9

to sync the System Controller with Ethernet. Press

>

until Ethernet option is chosen.

Press

8

to sync with Ethernet.

4. Confirm all Network settings (see "Ethernet Installation" section of this manual). Make sure the SiteSync IQ System

Controller is configured properly.

5. Change the Time Server IP address to a different timeserver among those listed in Appendix A. Perhaps the timeserver

that the system controller is attempting to communicate with is down or not responding quickly enough due to

network traffic, etc.

6. Confirm another device or computer on the network is not using the same Static IP address. The Network

Administrator should be able to resolve any conflicts.

7. Ensure that the Network has port 123 open for SNTP or port 13 open for Daytime Protocol.
8. Ping the IP address of the unit from another computer to see if it is responding. Check with your Network

Administrator if you do not know how to do this.

9. Test the time server by attempting to get a time stamp from another computer. Check with your Network

Administrator if you do not know how to do this.

If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 800-328-8996.

Comm Menu

Client

1=Enable 2=(Disable)

OK=Done

Comm Menu

Enable/Disable

1=Remote Program

2=Client 3=Server

Set Menu Mode

Time Sync Option is

Available: Ethernet

8=Sync now

OK=Set

Comm Menu

Packets RX:0

Packets TX:0

0=Reset OK=Done

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