American Time SiteSync IQ - Manual (Page 62)

© American Time
62
SiteSync IQ Installation Manual
Clock Troubleshooting
Wireless Analog Clock Troubleshooting
Glossary
Appendix
Tr
oubleshooting
Clock
Installation
System Contr
oller
Installation
Intr
oduction
Quiet Mode- With Quiet Mode enabled, clocks may not correct until the hours of 12AM-6AM. If clock corrections are needed
during the day, Quiet Mode can be disabled by pressing 3-5-7 on the system controller (reference Appendix J in the SiteSync IQ
Wireless Installation Manual).
If
ALL clocks are not synchronizing:
1. Review System Controller troubleshooting. (Reference “Troubleshooting System Controller” section of SiteSync IQ
Wireless Installation Manual)
a. A TX symbol will appear in the lower right hand corner of the system controller display every 30 seconds if it is set
up properly. However, in Quiet Mode the TX will not appear every 30 seconds.
2.
Contact American Time Technical Support at 800-328-8996.
If only SOME clocks are not synchronizing, continue with the trouble shooting steps.
1. If using battery clocks, confirm the battery voltage and polarity:
a. Using a multi-meter, verify the voltage is between 1.45-1.80V at the battery booster. Clocks will not function
properly below 1.45V.
b. Polarity of the batteries inside battery pack after installation.
c. Barrel jack plug of battery pack is connected to the wireless Receiver module.
2.
If using AC clocks, confirm the power for the clocks:
a. Barrel connector at the clock is connected and secure.
b. Green LED is lit on the receiver.
3.
Confirm signal by resetting clock at location:
Battery Clocks
a. Disconnect barrel jack plug from wireless Receiver module
b. Reconnect barrel jack plug after waiting 5 seconds.
c. Watch for LED to flash, will flash red for approximately one minute after power is applied until a valid signal is
received. LED will flash green once signal is received.
AC Clocks
a. Press and release the reset button on the back of the receiver with power supplied.
b. Watch for LED to flash, will flash red for approximately one minute after power is applied until a valid signal is
received. LED will flash green once signal is received.
4.
Clocks that Slow Tick - Normal startup, the clock will tick once every 2-3 seconds. Wait 5 minutes for clock to get
signal.
5.
Out of Signal Range - If the clock has not received a signal within 5 minutes the clock will run to between 2:00-2:30
and run normally. Move clock within a known signal area and re-try, the clock may be too far from the system
controller or in an interference area.
6.
Hand Obstructions – If hands are touching each other, the dial or the crystal the clock may become off time.
(Reference Instruction Sheet 2080 to rehome and reposition clock hands)
7.
Hands Physically Moved - Clock hands cannot be physically moved, they are set at the factory to a “Home” position.
If the hands are physically rotated, the home position will be off resulting in the time being off (reference Instruction
Sheet 2080 to rehome and reposition clock hands).
8.
Hours Off - Remove the label on the movement and verify the rotary switch is set to MT. Switch must be set to MT no
matter what time zone the clock is located. n Note: This step may not apply if clocks are received after 4/3/12.
9. Minutes Off - The clock may have been jarred during shipment or dropped resulting in the hands being a few minutes
off (reference Instruction Sheet 2080 to rehome and reposition clock hands).
n Note: The clock(s) will only attempt to sync to the SiteSync IQ Controller at approximately 2am/pm and 8am/pm as displayed on
the clock(s) or after the clock(s) are initially powered up.
If problems cannot be resolved after following these steps, please call Technical Support at American Time at 800-328-8996.