American Time SiteSync IQ - Manual (Page 59)

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©American Time
Troubleshooting Contact Closure
Glossary
Appendix
Troubleshooting
Clock
Installation
System Contr
oller
Installation
Intr
oduction
SiteSync IQ Installation Manual
Troubleshooting Wireless Sync
If you have trouble connecting the SiteSync IQ System Controller via Contact Closure, follow these troubleshooting steps:
1. Verify that contact closure sync is enabled:
a. System Controllers with {GPS + Ethernet} or {CDMA + Ethernet} do not have contact closure input capability. See
the table on Page 5 and refer to your model number.
b. Confirm contact closure is enabled in the Comm Menu by pressing P9 User Lock O . See Page 21 for
more information.
2. Check the Contact Closure connection to the IQ System Controller. Make sure the two wires are securely connected.
3. Ensure that the sync time is correct. See instruction on Page 21 for setting the sync time on the SiteSync IQ System
Controller. Refer to the instructions provided by the manufacturer of any connected device to set its sync time.
4. Test contact closure wiring by removing the two wires from the output device and shorting them together. If this does not
result in the receiving device going to the specified sync time, try removing the two wires from the receiving device and using
a jumper wire to short the terminals.
If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 800-328-8996.
If you have trouble synchronizing the SiteSync IQ System Controller via the Wireless Sync Option, follow these troubleshooting
steps:
1. Verify that the model number of your SiteSync IQ System Controller supports wireless sync. Refer to the table on
Page 5.
2. Ensure reception of time signal from the transmitting system controller using a pager or wireless clock.
n Note: If the transmitting system controller is in Quiet Mode, press 3-5-7 to temporarily disable Quiet Mode.
3. Check the LED status on the receiver:
a. Upon power-up the receiver should flash green.
b. Upon receiving a valid time signal, it will flash red for about 1 second.
c. If the LED doesn't flash, verify that the RJ-11 connections are secure.
4. Initiate Sync Now:
Press:
P1 , to Set Menu Mode.
Enter User Lock and press O .
Press: 9 to sync the receiving System Controller. Press > until WLS option is chosen.
Press 8 to sync time.
If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 800-328-
8996.
Set Menu Mode
Enter User Lock:
xxxx
PROG=EXIT OK=ENTER
Set Menu Mode
Time Sync Option is
Available: WLS
8=Sync now OK=Set