American Time SiteSync IQ - Manual (Page 57)

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© American Time
SiteSync IQ Installation Manual
If you have trouble connecting the SiteSync IQ System Controller to the Remote Connect software, follow these troubleshooting
steps:
1. Check the Ethernet cable connection to the SiteSync IQ System Controller. Make sure the patch cable is securely
connected to the Ethernet RJ-45 port and that it is not damaged. Have the cable tested or connect a computer or
another Ethernet device to this cable to confirm proper connection.
2. Ensure that the Remote Programming is enabled. From the main screen:
Press: P82 , enter User Lock, and press O . Press 1 to enter the Remote Prog menu.
If Remote Programming is Disabled, press 1 to enable and press O .
3. Confirm all Network settings (see "Ethernet Installation" section of this manual). Make sure the SiteSync IQ System
Controller is configured properly.
4. Confirm another device or computer on the network is not using the same Static IP address. The Network Administrator
should be able to resolve any conflicts.
5. Ensure the Network has Port 80 open.
6. Ping the IP address of the unit from another computer to see if it is responding. Check with your Network Administrator if you
do not know how to do this.
7. If the Sitesync IQ system controller is configured in DHCP mode and you are not able to connect to the Remote Connect
interface, ensure that the device is on a network that will serve DHCP addresses. If no DHCP server is present or fails
to receive an address, the SiteSync IQ system controller will default to 192.168.10.10. Try connecting to the SiteSync IQ
system controller by typing in its IP address in the address field of the browser in this format: http://xxx.xxx.xxx.xxx./ or Host
Name: http://ssiqxxxxxx/ and click Enter.
n Note: The connecting computers IP address must be on the same Subnet.
Example 1 - IP address
Example 2 - Host Name
If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 800-328-8996.
Troubleshooting Remote Connect
Glossary
Appendix
Troubleshooting
Clock
Installation
System Contr
oller
Installation
Intr
oduction
Comm Menu
Remote Programming
1=Enable
2=Disable OK=Done
Comm Menu
Enable/Disable
1=Remote Program
2=Client 3=Server