Document Outline

• New in this release
  • Office Communications Server 2007 features
  • Other changes
    • Revision History
• How to get help
  • Getting help from the Nortel web site
  • Getting help over the telephone from a Nortel Solutions Center
  • Getting help from a specialist by using an Express Routing Code
  • Getting help through a Nortel distributor or reseller
• Introduction
• Converged Office component overview
  • Converged Office
  • Enterprise Voice
  • OCS 2007 Voice components
  • Media Gateways
  • Mediation Server
  • Remote Call Control with SIP CTI (TR/87)
  • Telephony Gateway and Services
  • Personal Call Assistant
  • Access Edge Server
  • OCS 2007 snap-in
  • Multimedia Convergence Manager
  • CDR data collection
  • SIP CTI (TR/87) Protocol
  • Hardware Load Balancer
  • Office Communicator 2007
  • Documentation References
• Planning and engineering
  • Planning process
  • Network configuration
    • Multiple customer network
    • Multiple location network
  • Load Balancer planning
    • Load Balancer requirements
    • Redundancy with Load Balancers
    • Nortel Application Switch
  • Capacity planning
    • OC 2007 client requirements
    • Load Balancer capacity requirements
    • SIP CTI (TR/87) services requirements
    • Mediation server requirements
    • Signaling Server requirements
    • Call Server requirements
    • OCS Proxy and MCM capacity requirements
  • General requirements
    • Server topology
    • Operating System Requirements
    • Hardware Requirements
    • Virtual Server 2005
    • Storage
    • Trunks
    • Basic Client Configuration
    • Port use
    • Security
    • Dial Plan considerations
    • Number formats supported by Office Communicator
    • E.164 international format numbers for SIP Gateway and SIP CTI
  • Telephony Gateway and Services planning
    • Systems, platforms, and applications
  • Remote Call Control with SIP CTI
  • LCS 2005 and OCS 2007 coexistence
    • Client considerations
    • Converged Office functionality
    • MCM 2.0 to MCM 3.0
    • Load balancer considerations
  • Migration planning from LCS 2005 to OCS 2007
    • Determine your deployment options
    • Migration process
    • Description of Migration Phases
  • Unified Messaging
    • OCS 2007 users using CallPilot
    • OCS 2007 users using UM 2007integrated
    • OCS 2007 users using UM 2007non-integrated
    • Signaling with integrated Voice Mail
    • Signaling with non-integrated Voice Mail
• Installation
  • OCS 2007 installation preparation and deployment
  • CS 1000 and Signaling Server installation
  • OCS 2007 component installation
  • OCS Proxy server installation
  • Load Balancer installation
  • MCM installation
• Configuration
  • Active Directory configuration
  • Office Communications Server configuration
    • Load Balancer configuration
    • Voice Properties configuration
    • OCS configuration procedures
    • Configuration of Static Routes
    • Host Authorization and Routing configuration
    • Mediation Server configuration
  • MCM 3.0 configuration
    • MCM architecture
    • MCM Direct configuration
    • MCM management console
  • Telephony Gateway and Services configuration
    • Call Server configuration
    • Configuring the Codec
    • Loss Plan configuration
    • Dialing Plan configuration to route to MCM
    • Configuring the Personal Call Assistant
    • Caller ID table configuration
    • Home LOC and Home NPA configuration
    • DNS Server configuration
    • SIP Trunk configuration
    • Domain naming
    • URI Mapping
    • SIP Gateway CLID Parameters configuration
    • SPS configuration
    • NRS configuration
    • CDR configuration
    • E.164 International Format Numbers from Office Communicator - Computer Calls (SIP Gateway)
    • Phone number normalization
  • Remote Call Control configuration
    • Remote Call Control and PBX integration
    • RCC and PBX integration on OC client
    • CS 1000 configuration
    • Signaling Server configuration
    • SIP CTI Services configuration settings
    • SIP CTI CLID configuration parameters
    • Configuring the SIP URI Map
    • Configuring CDR
    • Dialing E.164 International Format Numbers from Office Communicator - Phone Calls (SIP CTI)
  • Normalizing phone numbers
  • SIP Routing and Redundancy configuration
  • OCS 2007 users using UM 2007 in integrated mode
    • Option 1 adding user Alias as Exchange UM
    • Option 2 adding CS 1000 DN as Exchange UM
• Maintenance
  • Introduction
  • Communication Server 1000
  • MCM 3.0
  • Remote Call Control
    • Operational Measurements for SIP CTI
• Troubleshooting
  • Checking Telephony Gateway (SIP Gateway) configuration
  • Checking Remote Call Control (SIP CTI) configuration
  • Lack of memory on Signaling Server
  • SIP CTI services does not come up
    • SIP Dialog not established
    • Solution 1: Check configuration parameters in AD
    • Solution 2: Confirm FQDN and the IP address are correct
    • SIP CTI service is down
  • MCM not synchronizing new users in AD Cache mode
    • Solution 1: Check the Global Catalog content manually
    • Solution 2: Access permissions for the AD object properties
    • Solution 3: Enable propagation of the AD to the Global Catalog
  • OC client not registered
  • Pop-up not displayed
  • Two pop-ups are displayed
  • Delay for a SIP Gateway call
  • Call Forward is cancelled by Office Communicator
  • Office Communicator disconnecting from the network
  • Capturing traces and logs
    • Communication Server 1000 traces
    • AML traces on the Call Server (SIP CTI only)
    • SIP CTI traces on the Signaling Server
    • SIP Gateway traces on the Signaling Server
    • MCM logs
    • Activating MCM logging
    • OCS logs
  • Case checklists
• Call Flow and protocol details
  • Contents
  • Overview
  • Message sequence
  • Call flow
    • Telephony Gateway and Services call flow
  • Supported features
• Configuration Examples
  • Contents
  • Introduction
  • Standard Edition
    • Setting up the lab
    • Collecting required data
    • Configuring the Call Server
    • Signaling Server checklist
    • Active Directory user configuration
    • Checking the MCM installation and configuration
  • Enterprise Edition
    • Overview of general lab set-up
    • OCS Management Console
    • Security/Certificates
    • Host Authorization
    • Routing
    • Configuring DNS
    • Active Directory configuration
    • Installing and configuring MCM
    • Signaling Server checklist
    • Configuring NRS
    • Normalizing Phone Numbers
• Abbreviations
• Figures
  • Figure 1 Enterprise Voice components - OCS 2007
  • Figure 2 Core routing server components
  • Figure 3 CS 1000 and OCS 2007 logical network elements
  • Figure 4 Signaling and Media path between the OC client and CS 1000
  • Figure 5 Remote Call Control
  • Figure 6 Dual forking example
  • Figure 7
  • Figure 8 Call Appearance pop-up window
  • Figure 9 SIP diagram
  • Figure 10 IP diagram
  • Figure 11 Small network configuration
  • Figure 12 Medium network configuration
  • Figure 13 Large network configuration
  • Figure 14 Multiple customer network
  • Figure 15 Multiple location network
  • Figure 16 Incoming Load Balancer
  • Figure 17 SIP CTI (TR/87) example
  • Figure 18 Signaling security
  • Figure 19 Signaling security with TLS
  • Figure 20 Signaling and media paths
  • Figure 21 North American format
  • Figure 22 Outside North America format
  • Figure 23 SIP routing
  • Figure 24 Computer call
  • Figure 25 Simple network diagram
  • Figure 26
  • Figure 27 Signaling integrated
  • Figure 28 Signaling non-integrated
  • Figure 29 Installation and configuration flow
  • Figure 30 OCS 2007 installation preparation and deployment flow chart
  • Figure 31 Configuration flow chart
  • Figure 32 Active Directory (Microsoft LDAP server)
  • Figure 33 User properties
  • Figure 34 Enable Office Communications Server connectivity for a user in Active Directory
  • Figure 35 Enable Remote call control
  • Figure 36 Enable Enterprise Voice and PBX integration
  • Figure 37 Enable both RCC and Enterprise Voice
  • Figure 38 Opening Office Communications Server
  • Figure 39 Office Communications Server Front Ends
  • Figure 40 Routing tab
  • Figure 41 Opening the Computer Management console
  • Figure 42 Office Communications Server Management Console
  • Figure 43 Routing tab
  • Figure 44 Edit Authorized Host
  • Figure 45 MCM architecture
  • Figure 46 MCM
  • Figure 47 MCM configuration window
  • Figure 48 Mediation routing table
  • Figure 49 Element Manager SIP URI MAP
  • Figure 50 Get SIP URI
  • Figure 51 Get phone
  • Figure 52 Replicating attributes to the Global Catalog
  • Figure 53 Enable phone integration on the client
  • Figure 54 Codec configuration
  • Figure 55 Dialing plan to route to MCM
  • Figure 56 DNS configuration
  • Figure 57 SIP Gateway configuration window
  • Figure 58 SIP Trunk Domain name
  • Figure 59 Element Manager Signaling Server Properties
  • Figure 60 SIP URI Map
  • Figure 61 SIP GW CLID Parameters
  • Figure 62 Office Communications Server Service Domain
  • Figure 63 Enable integration with your phone system
  • Figure 64 LD 22: ISM Limit printout
  • Figure 65 TR/87 Node configuration
  • Figure 66 SIP Gateway configuration
  • Figure 67 DNS configuration
  • Figure 68 SIP CTI Services settings
  • Figure 69 North American CLID manipulation
  • Figure 70 Non-North American CLID Manipulation
  • Figure 71 SIP URI Map
  • Figure 72 SIP INFO message
  • Figure 73 Normalization rule example for UDP dial plan
  • Figure 74 Company phone number normalization rules for CDP
  • Figure 75 Refresh Address Book on the server
  • Figure 76 Refresh Address Book on the client
  • Figure 77 User Properties window for Exchange UM
  • Figure 78 UM Address
  • Figure 79 Dial plan window
  • Figure 80 Unified Messaging Properties window
  • Figure 81 User Properties window for Exchange UM
  • Figure 82 UM Address
  • Figure 83 Dial Plan window
  • Figure 84 Unified Messaging Properties window
  • Figure 85 nslookup tool
  • Figure 86 Screen output example for SIP CTI status
  • Figure 87 Example of screen output for SIP CTI Traces on the Signaling Server
  • Figure 88 Example of screen output for SIP Gateway trace
  • Figure 89 MCM logs
  • Figure 90 Event Viewer window
  • Figure 91 OCS debugging tool
  • Figure 92 Turn on Logging and Windows Event Logging
  • Figure 93 No PBX connection for OC client
  • Figure 94 Message sequence diagram - CSTA Session Establishment and Monitor Start
  • Figure 95 SIP INFO message with ECMA-323 content
  • Figure 96 Inbound call to OC client with SPS, OC client answers
  • Figure 97 Inbound call to OC client with SRS, phone answers
  • Figure 98 Direct inbound call to OC client, OC client answers
  • Figure 99 Outbound call from OC client to another client, phone answers
  • Figure 100 Outbound call from OC client to another OC client, OC client answers
  • Figure 101 Call Forward call flow by OC client
  • Figure 102 Remote Call Control Session Establishment through SRS
  • Figure 103 Overview of lab setup
  • Figure 104 FQDN of the OCS 2007 Front End server
  • Figure 105 DNS configuration on the Signaling Server
  • Figure 106 SIP GW Settings
  • Figure 107 SIP URI Map
  • Figure 108 SIP CTI Services
  • Figure 109 Signaling Server and MCM Endpoints status on NRS
  • Figure 110 Routing Entry
  • Figure 111 Host Authorization
  • Figure 112 General user properties
  • Figure 113 Communications properties
  • Figure 114 User Options
  • Figure 115 MCM Application
  • Figure 116 MCM Gateway Endpoint configuration
  • Figure 117 MCM Configuration screen
  • Figure 118 OCS Enterprise Edition General Overview
  • Figure 119 OCS Management Console
  • Figure 120 Determining the exact FQDN of the pool
  • Figure 121 Default applications
  • Figure 122 General settings
  • Figure 123 Front End server Certificate
  • Figure 124 Host Authorization for Front End server
  • Figure 125 Routing for Enterprise Pool
  • Figure 126 Edit Static Route
  • Figure 127 sipinternaltls SRV records
  • Figure 128 Host (A) record for the Pool
  • Figure 129 User Advanced Settings
  • Figure 130 RTC Server Local Group
  • Figure 131 RTC Server Application group
  • Figure 132 MCM configuration
  • Figure 133 SIP URI
  • Figure 134 MCM endpoints
  • Figure 135 Routing Entries for Endpoints
• Tables
  • Table 1 Nortel technical documentation
  • Table 2 Microsoft OCS 2007 and OC 2007 documentation
  • Table 3 Load balancer minimum configuration
  • Table 4 Maximum call rate
  • Table 5 Maximum supported users for each topology
  • Table 6 Office Communications Server 2007 Standard and Enterprise Edition hardware requirements
  • Table 7 Mediation Server hardware requirements
  • Table 8 OCS Proxy server hardware requirements
  • Table 9 Back end database for a small to medium Enterprise pool
  • Table 10 Back end database for a large Enterprise pool
  • Table 11 Office Communicator client requirements
  • Table 12 Inputs
  • Table 13 Traffic figures
  • Table 14 Systems, platforms, and applications
  • Table 15 Supported systems, platforms, and applications
  • Table 16 SIPCTIStop all command
  • Table 17 Feature Interactions of RCC
  • Table 18 Default configuration parameters
  • Table 19 User experience
  • Table 20 CallPilot configurations
  • Table 21 Unified Messaging 2007 integrated Option 1
  • Table 22 Unified Messaging 2007 integrated Option 2
  • Table 23 Unified Messaging 2007 non-integrated
  • Table 24 OCS Servers Routing and Host Authorization Summary
  • Table 25 Routing rules
  • Table 26 Network topology fields
  • Table 27 Incoming Call Processing parameters
  • Table 28 Active Directory configuration
  • Table 29 Network dial plan
  • Table 30 Outgoing CLID Number Parameters
  • Table 31 Outgoing CLID Name Parameters
  • Table 32 LD 22
  • Table 33 LD 20
  • Table 34 LD 11
  • Table 35 LD 15
  • Table 36
  • Table 37 LD 11Twinning a station
  • Table 38 Signaling Server OAM Level CLI commands
  • Table 39 Signaling Server Expert Level CLI commands
  • Table 40 Check the SIP CTI status
  • Table 41 LD 48
  • Table 42 LD 48
  • Table 43 SIP CTI trace in PDT
  • Table 44 SIP Gateway trace in PDT
  • Table 45 Signaling Server information
  • Table 46 Call Server information
  • Table 47 NRS configuration information
  • Table 48 MCM configuration information
  • Table 49 OCS configuration information
  • Table 50 Active Directory configuration information
  • Table 51 Tracing information
  • Table 52 SIP CTI supported features
  • Table 53 Microsoft Active Directory
  • Table 54 Network Routing Service (NRS)
  • Table 55 Element Manager for Signaling Server
  • Table 56 MCM
  • Table 57 LD 22check for licenses
  • Table 58 LD 22MS_CONV package
  • Table 59 LD 22Check VSID and ELAN ID configuration
  • Table 60 LD 20SIP Trunk configuration
  • Table 61 LD 21SIP Route configuration
  • Table 62 LD 11TN configuration
  • Table 63 LD 11
  • Table 64 LD 21Confirm PCA is activated
  • Table 65 LD 21Confirm PCA for SIP Gateway
  • Table 66 LD 87Configure DSC for PCA
  • Table 67 Microsoft Active Directory
  • Table 68 OCS
  • Table 69 NRS
  • Table 70 Element Manager