Nortel Networks NN43001-121 - Manual (Page 217)

SIP CTI services does not come up 217
Symptom:
After SIP CTI services are activated, you are unable to log on to the
Signaling Server through Element Manager. When rebooting, some HTTP
tasks are not up.
Possible cause:
Insufficient memory.
Solution:
Check the memory and upgrade the memory to 1 gigabyte (GB), if required.
The Signaling Server (running Converged Office) requires 1 GB of memory.
Release 4.5 only required 512 megabytes (MB).
SIP CTI services does not come up
SIP Dialog not established
Problem:
Phone integration is enabled in Office Communicator and a SIP dialog for
TR/87 was attempted and not established successfully.
Symptom:
When logged into the Office Communicator, the phone icon is not displayed.
Possible cause 1:
The Server URI or the Line URI is incorrect.
Possible cause 2:
Use Microsoft’s nslookup tool to verify the DNS configuration on the Signaling
Server and the Host Name resolution for each IP address. For more
information on the nslookup tool, see
Figure 83 "nslookup tool" (page 218) ,
or visit the Microsoft Web site at http://support.microsoft.com/kb/200525 .
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Copyright © 2005–2008, Nortel Networks
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