Nortel Networks NN43001-121 - Manual (Page 236)

236 Troubleshooting
Check
Print Capture of the OCS user for the Office Communications Server
Print Capture of the OCS user for the Office Communication,
Advanced Settings
Table 50
Tracing information
Check
An example AML trace on the Call Server (if it is a problem regarding the RCC
feature not able to control the telephone
An example Signaling Server trace: SIPCallTrace (For problem related to SIP
Gateway)
An example Signaling Server trace: SIPCallTrace (For problem related to SIP
Gateway)
An example Signaling Server trace: SIPCTITrace (For problem related to SIP CTI)
An example MCM.log with the log level = SIP + Debug for the failed call scenario
(to reset the trace: put the trace level to none, delete the MCM.log file and put
back the level to Debug)
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Copyright © 2005–2008, Nortel Networks
.