Nortel Networks NN43001-121 - Manual (Page 224)

224 Troubleshooting
Possible causes:
The Phone Context may be not correct. Address Book Service may not be
properly setup. Phone integration is not activated.
Solutions:
• Ensure that the user’s name is in Active Directory, the MCM, and the
Signaling Server (L1 parameter) have the correct Phone Context.
• Ensure Address Book Service properly setup for an OC client is
essential in receiving correct CLID info on call pop-ups
• Ensure PBX Integration is marked for an OC client in Active Directory
and Server URI line is filled with valid info
• Ensure User has activated Phone integration on OC client
• Ensure PCA is configured properly for the called user.
Two pop-ups are displayed
Problem:
Two toasts appear.
Symptom:
In some transfer and conference scenarios, the user receives two toasts
instead of a merged one. One is with CLID information of the transferring
telephone and the other is with CLID information of the original caller.
Solution:
The Route List Data Block must have the prompt DORG configured to No.
The default value for DORG is No. For more information, see Route list
data block.
Delay for a SIP Gateway call
Problem:
Delay for a SIP Gateway call.
Symptom:
Office Communicator users observe a delay at the beginning of a call.
Possible cause:
Missing Office Communicator patch.
Solution:
Ensure that the Office Communicator patch is up-to-date.
Call Forward is cancelled by Office Communicator
Problem:
Office Communicator cancels the Call Forward configured on the telephone.
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Copyright © 2005–2008, Nortel Networks
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