Nortel Networks NN43001-121 - Manual (Page 218)

218 Troubleshooting
Figure 83
nslookup tool
Solution 1: Check configuration parameters in AD
Check the configuration parameters in Active Directory for this user. Run a
SIPCTITrace on the Signaling Server and check the MCM logs. For more
information on activating the trace, see
"SIP CTI traces on the Signaling
Server" (page 226) and Activating MCM debug trace
Solution 2: Confirm FQDN and the IP address are correct
Solution 2:
Confirm that the FQDN (case sensitive) and the IP address are correct.
For causes (not mentioned), the following actions may help identify the
problem:
• Activate AML traces on the Call Server to check if the IACR/IACS (TN
acquire) is correct. For more information on capturing traces, see
"AML
traces on the Call Server (SIP CTI only)" (page 226)
• Activate SIPCTITrace. For more information on capturing traces, see
Table 42 "SIP CTI trace in PDT" (page 226)
• Activate OCS Front End server and Proxy server traces
• Activate MCM logs
• Capture Ethereal traces
SIP CTI service is down
Problem:
SIP CTI service down.
Symptom:
After SIP CTI services are activated, SIP CTI services does not come up.
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
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