Nortel Networks NN43001-121 - Manual (Page 221)

MCM not synchronizing new users in AD Cache mode 221
Checking the Global Catalog content manually
Step Action
1 Install the Operating System Support Tools on the server (usually
the Tools setup is on the MS Windows 2003 Server setup disk).
2 Run the LDP tool (%ProgramFiles%\Support Tools\ldap.exe).
3 Connect to the GC server IP address at the port 3268 (Connection
-> Connect
…
).
4 Bind with the MCM service account credentials (Connection -> Bind
…
).
5 Download the AD structure tree (View -> Tree).
6 Navigate to the object of one of those just configured users.
7 Confirm that the object contains the properties:
• msRTCSIP-UserEnabled and it is configured to TRUE
• msRTCSIP-PrimaryUserAddress and it is configured with correct
User
• SIP URI
• with correct phone number
• msRTCSIP-OptionFlags
• msRTCSIP-Line
• msRTCSIP-LineServer
If some of those properties are not presented, or configured with old
values, then the GC server is not replicated. The user must wait for
the next automatic replication or run the replication manually.
If you are unsure that the replication is complete, or that the
properties msRTCSIPUserEnabled and/or msRTCSIP-OptionFlags
are not presented, see Possible cause 2 and
"Solution 2: Access
permissions for the AD object properties" (page 221) .
—End—
Solution 2: Access permissions for the AD object properties
Solution 2:
Check the access permissions for the AD object properties by following the
steps in
"Accessing permissions for the AD object properties" (page 222) .
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Copyright © 2005–2008, Nortel Networks
.