Nortel Networks NN43001-121 - Manual (Page 92)

92 Planning and engineering
ATTENTION
For Converged Office users not using a Nortel telephone
For Converged Office users who use voice communications through the OC client
or from an LG-Nortel 8540 telephone (or both) and are configured with a Personal
Call Assistant (PCA) , the following cautions apply:
• Ensure that the Call Forward No Answer and Call Forward Busy
settings for the PCA are properly set to the CallPilot DN.
• Advise users not to use the Office Communicator 2007 settings
for forwarding or redirecting calls to Voice Mail. For example, calls
forwarded or redirected to the CallPilot DN, will be answered by the
CallPilot logon prompt of "CallPilot from Nortel Networks. Mailbox ?",
instead of receiving the user’s mailbox greeting.
• Callers experience different call-answering behavior depending upon
the state of the user’s PCA . If the PCA is in a ringing state such
as a call waiting to be answered by the user, a second caller will be
forwarded immediately to the user’s Voice Mail. If the user has already
answered a call, a second caller will be forwarded to the user’s Voice
Mail only after the number of rings specified by the PCA’s Call Forward
No Answer setting.
OCS 2007 users using UM 2007—integrated
The following tables depict Voice Mail access for OCS 2007 users using UM
2007 in integrated mode for Option 1 and 2.
Table 21
Unified Messaging 2007 integrated Option 1
OC User
(VoIP) with
RCC and CS
1000 Phone OC User
(VoIP) with no
RCC and CS
1000 Phone OC User
(VoIP) with
no RCC and
no CS 1000
Phone LG-Nortel
8540 (VoIP)
with no RCC
and no CS
1000 Phone OC User RCC
only, with CS
1000 Phone
CS 1000
configuration PCA + SIP CTI PCA PCA PCA SIP CTI
VM access
from phone Dial SA DN Dial SA DN N/A N/A Dial SA DN
Logon from
phone Logon and
password Logon and
password N/A N/A Logon and
password
MWI on phone No No N/A N/A No
VM access
from OC Dial SA DN Use Voice Mail
option Use Voice Mail
option Use Voice Mail
option N/A
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
Copyright © 2005–2008, Nortel Networks
.