Nortel Networks NN43001-121 - Manual (Page 16)

16 Converged Office component overview
The Nortel Converged Office feature combines the business-grade
telephony of the CS 1000 with the OCS 2007 Enterprise Voice solution
to offer a powerful converged office solution set that improves worker
productivity. Telepresence and Multimodal (business set Voice over Internet
Protocol (VoIP), Instant Messaging (IM), and e-mail) communications
bundles, with applications such as Click-to-call and Access mobility, allow
workers to stay connected when not at their desks.
Nortel Converged Office comprises the following components:
• Remote Call Control (RCC) with Session Initiation Protocol Computer
Telephony Integration (SIP CTI) (TR/87) provides full Microsoft Office
telephony integration to control business-grade telephony phones
from within Microsoft Office applications, as well as support for a
standards-based CTI interface defined by the TR/87 protocol.
• Telephony Gateway and Services provides a basic SIP Telephony
Gateway to connect between Private and Public Telephony networks
and OC 2007 clients.
Nortel offers unique value with the two components that provide its
telephony services to OC 2007 clients and connectivity between the
Office Communications Server 2007 and the Nortel telephony network.
Nortel Converged Office provides the following benefits:
• federated IM with industry name instant messaging
• Microsoft application integration
• click-to-call commands and missed call log
• easy-to-use single soft client for IM, telepresence, and VoIP telephony
presence integration with Microsoft desktop and applications
• a powerful suite of Nortel applications which include:
— Nortel Unified Messaging
— Contact Center
— Interactive Voice Response (IVR)
— conferencing
— click-to-call
Leveraging the CS 1000 and Microsoft desktop software allows end
users to access business-grade telephony services on the Nortel CS
1000 from the Microsoft Office Communicator desktop client. End users
can:
• originate and receive telephone calls over existing CS 1000 phones from
an Office Communicator (OC) 2007 desktop client.
Nortel Communication Server 1000
Nortel Converged Office Fundamentals — Microsoft Office Communications Server 2007
NN43001-121 01.03 Standard
Release 5.0 30 April 2008
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